Privacy Policy ez69 – Your Data Protection Is Our Priority

1Our Introduction and Privacy Commitment

Ez69 understands that your privacy is more than a legal obligation — it is the trust you place in us every time you use this platform. We take that trust very seriously.

This Privacy Policy applies to all users of the ez69 platform, covering the ez69.fun website, mobile apps for Android and iOS, and all related services we offer. This document clearly explains what information we collect, why we need it, how it is used, and the rights you hold regarding your personal data.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards in handling user data. This commitment goes beyond regulatory compliance — it is a core value in building a platform that Malaysian users can truly trust.

2Types of Information We Collect

In operating the ez69 platform, we collect several categories of information necessary to provide you with a safe, fair, and high-quality service.

We only collect information that is strictly necessary for the stated purposes. We do not request information that is irrelevant or excessive beyond what is needed to provide our services to you.

3Information Collection Methods

Ez69 collects your information through several different channels throughout your interactions with our platform:

• Account registration – information you enter directly during registration, including your name, email address, and phone number.
• KYC verification process – identity documents you upload for account verification and legal compliance.
• Financial transactions – details of deposits and withdrawals you make through the platform.
• Platform usage – data collected automatically when you browse our website or use our app, including activity logs and cookies.
• Support communication – information you share when contacting our customer support team via live chat or email.
• Approved third parties – in some cases, we may receive information from trusted business partners such as licensed identity verification providers or payment processors.

All our data collection channels are protected with 256-bit SSL encryption to ensure your information remains secure in transit.

4How We Use Your Personal Information

The information we collect is used solely for the lawful purposes stated below. We will not use your data for any other purpose without your prior consent:

• Processing account registration and verifying your identity through the KYC process required by law.
• Processing deposits, withdrawals, and other financial transactions accurately and securely.
• Detecting and preventing fraud, money laundering, and other suspicious activities to protect all platform users.
• Providing effective customer support and resolving any issues or enquiries you raise.
• Complying with legal obligations and regulations applicable in Malaysia.
• Personalising your gaming experience with relevant recommendations based on your preferences.
• Sending important notifications related to your account, promotions, or service changes via your preferred channels.
• Conducting internal analysis to improve the overall quality of our platform, services, and user experience.

5Data Storage and Security Measures

Ez69 uses enterprise-grade server infrastructure with robust security standards to store your data. All personal information is kept in a protected environment secured by multiple complementary layers of security.

• Data encryption – all sensitive data is encrypted using AES-256 at rest and SSL/TLS in transit.
• Access controls – only authorized personnel with a legitimate business need may access user data, with full audit logs maintained.
• 24/7 Monitoring – our security systems continuously monitor for any suspicious activity around the clock.
• Regular backups – data is regularly backed up across data centres in different locations to ensure service continuity.
• Security testing – we conduct regular penetration testing to identify and address any vulnerabilities.

Data retention periods depend on the type of information and legal requirements. Generally, active account data is retained for the duration of membership plus 7 years after account closure to comply with Malaysia's financial regulations. Data that is no longer needed will be securely deleted or anonymized.

6Sharing Information with Third Parties

Ez69 does not share your personal information with third parties except in the circumstances described below, and only to the extent necessary for permitted purposes:

• Licensed payment processors – we share the necessary information with licensed banks and digital wallet operators to securely process your financial transactions.
• Identity verification providers – our KYC partners receive the information required to verify your identity, subject to strict confidentiality agreements.
• IT service providers – companies that help us operate the platform, such as hosting and cybersecurity providers, may need to access certain data, but they are bound by data protection agreements that restrict how that information may be used.
• Legal authorities – we may share information if required by court order, regulatory authority directive, or in a lawful criminal investigation under Malaysia law.
• Fraud prevention – in cases of confirmed fraud, we may share the necessary information with financial institutions or relevant authorities.

All third parties we work with are bound by contractual agreements requiring them to protect your data to a standard at least equivalent to our own data protection standards.

7Cookies and Tracking Technologies

Ez69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies – required for core platform functions such as login verification and game sessions. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies – collecting information on how you use the platform to help us improve website speed and performance.
• Functional Cookies – remembering your preferences such as language, display settings, and game choices to deliver a more personalized experience.
• Analytics Cookies – used to understand aggregated usage patterns for the purpose of continuously improving our platform.

You can manage your cookie settings through your internet browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the ez69 platform.

8Your Rights Regarding Personal Data

As an ez69 user in Malaysia, you have the following rights regarding your personal information, which we will honour and process within 14 working days:

To exercise any of the above rights, please contact our support team via 24/7 live chat or email us at [email protected]. We will process your request within the specified timeframe.

9Children's Data Protection

The ez69 platform is strictly for adult users aged 18 and above. We do not knowingly collect, process, or store personal information from individuals under the age of 18.

If we find that we have inadvertently collected information from a minor, we will immediately take steps to delete that information and close the associated account. Parents or guardians who suspect their child has registered an ez69 account should contact us immediately via our 24/7 customer support.

Ez69 applies a strict KYC process, including identity document verification, to ensure all users meet the minimum age requirement. This is part of our commitment to responsible gaming and the protection of vulnerable individuals.

10Amendments to This Privacy Policy

Ez69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All material amendments will be communicated to you via:

• In-platform notifications on ez69 or our mobile app.
• A notification email will be sent to the address registered on your account.
• Notices prominently displayed on the ez69.fun homepage.

We will provide at least 14 days' notice before any amendments take effect, except where immediate changes are required by law. The "Updated" date at the top of this page reflects the date the latest amendment came into force.

Continued use of the ez69 platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account by contacting our support team.

11Contact Us About Privacy

If you have any questions, concerns, or complaints about how ez69 handles your personal information, we are ready to assist through the following channels: